DATA PROTECTION COMPLAINTS OR CONCERNS

As a sole trader therapy practice, I take your privacy and data protections rights seriously. If you have any concerns about how I collect, store or use your personal data or session notes, please contact me directly in writing to: alrentoncounselling@gmail.com

In accordance with data protection laws I will:

Acknowledge your complaint in writing within 30 days.

Investigate the matter thoroughly and respond to you without undue delay.

Provide you with a clear outcome and explain actions taken.

Please note that under current data protection laws you are required to resolve any data protection grievances directly with me first. If we are unable to resolve the issues together, you retain the right to escalate your complaint to the Information Commissioner's Office (ICO) at www. ico.org.uk.